Privacy Policy

1) Information We Collect

We may collect the following information when you use our website, booking forms, or contact forms:

• Name
• Email address
• Phone number
• Service location and related booking details

2) How We Use Your Information

We use your information to:

• Provide, schedule, and improve our AC repair and maintenance services
• Process payments and send invoices/receipts
• Communicate with you about bookings, confirmations, reminders, and support
• Improve website performance, safety, and user experience

3) Cookies & Analytics

We use cookies and Google Analytics to monitor website traffic and enhance user experience. Cookies help us understand how visitors interact with our site so we can improve content and functionality. You can manage or disable cookies through your browser settings, but some features may not function properly.

4) Payment Processing

We use third-party payment processors such as Razorpay and PayPal. When you make a payment, your name and email may be securely shared with these providers to complete the transaction. We do not store your full card details on our servers. Please review the respective processors’ privacy policies for more details.

5) Data Sharing

We do not sell or rent customer data to third parties. We share information only as needed for:

• Service delivery (e.g., scheduling, technician coordination)
• Payment processing with Razorpay/PayPal
• Legal compliance or to respond to lawful requests

6) Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your information.

7) Your Rights & Choices

You can contact us at any time to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal data (subject to legal/contractual obligations)
• Withdraw consent to processing where applicable

For any privacy-related concerns, email us at shailendrapal2422@gmail.com.

8) Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

9) Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us to request deletion.

10) International Data Transfers

If you access our website from outside India, your information may be processed in India where our operations are based. By using our services, you consent to the transfer and processing of your information in accordance with this policy.

11) Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Effective Date” above indicates the latest revision. Your continued use of our services means you accept the updated policy.

12) Contact Us

If you have questions or requests related to this Privacy Policy, contact our support team:

• Email: shailendrapal2422@gmail.com
• Phone: +91 93360 56426